We have been getting calls and emails from buyers this week who have had packages delayed due to adverse weather conditions. In some cases, these buyers are located in places that have not experienced bad weather.
Weather problems such as severe snow storms may cause delays in transit even to parts of the country and world that are not being directly impacted by bad weather. There may be a snow storm occurring at some point in between your location and ours. If the package was shipped outside of the USA, especially to our friends in Canada, weather conditions can cause backlogs at Customs clearance centers, adding additional time to the transit period.
We do encourage anyone with questions about their shipment to contact us via our support page at Rokland.com. But please remember that unfortunately we have no control over delays caused by weather conditions and we do appreciate your patience in allowing extra time for packages to arrive.
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